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CRT-261最新題庫資源，CRT-261最新題庫 - Salesforce CRT-261熱門認證 - Royalholidayclubbed
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Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant最新題庫資源考試認證是屬於那些熱門的IT認證，也是雄心勃勃的IT專業人士的夢想，這部分考生需要做好充分的準備，讓他們在CRT-261 - Certification Preparation for Service Cloud Consultant最新題庫資源考試中獲得最高分，使自己的配置檔相容市場需求。 考試的大綱有什麼變化，以及考試中可能會出現的新題型，這些內容都包括在了資料中。所以，如果你想參加IT考試，最好利用Royalholidayclubbed的資料。
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我們的Salesforce CRT-261最新題庫資源題庫是由專業的IT團隊以最好的技術水準制作而得到的學習資料，其中整合最新的CRT-261最新題庫資源考試問題得到而來，以確保您購買我們的題庫資料是真實有效的，即使是新手也可以快速輕松獲得Salesforce CRT-261最新題庫資源認證。對于如此有效的考古題，趕快加入購物車吧！付款之后您就可以立即下載所購買的CRT-261最新題庫資源題庫，這將會讓您在您的考試中獲得高分，并順利的通過CRT-261最新題庫資源考試。
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CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Microsoft DP-203-KR - Royalholidayclubbed提供的考試練習題和答案準確率很高，可以100%保證你考試一次性成功，而且還免費為你提供一年的更新服務。 眾所周知，Amazon DVA-C02認證在IT認證中有很大的影響力，近年來，該認證已經成為許多成功IT公司的“進門”標準。 因此Salesforce SAP C_S4CPR_2502認證考試是一個很多IT專業人士關注的考試。 Microsoft AI-900題庫學習資料將會是您通過此次考試的最好保證，還在猶豫什么，請盡早擁有Salesforce Microsoft AI-900考古題吧！ Royalholidayclubbed提供的ACRP ACRP-CP認證考試的類比測試軟體和相關試題是對ACRP ACRP-CP的考試大綱做了針對性的分析而研究出來的，是絕對可以幫你通過你的第一次參加的ACRP ACRP-CP認證考試。
Updated: May 28, 2022
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