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Royalholidayclubbed的經驗豐富的專家團隊開發出了針對Salesforce CRT-261考試題庫 認證考試的有效的培訓計畫,很適合參加Salesforce CRT-261考試題庫 認證考試的考生。Royalholidayclubbed為你提供的都是高品質的產品,可以讓你參加Salesforce CRT-261考試題庫 認證考試之前做模擬考試,可以為你參加考試做最好的準備。 只有掌握很全面的IT知識的IT人才會有資格去報名參加的考試。其實現在有很多方法可以幫你彌補你的知識不足的,一樣能通過IT認證考試,也許比那些專業知識相當全面的人花的時間和精力更少,正所謂條條大路通羅馬。 如果你使用了Royalholidayclubbed提供的練習題做測試,你可以100%通過你第一次參加的IT認證考試。

Salesforce Service Cloud Consultant CRT-261 準備考試的時候學習與考試相關的知識是很有必要的。

Salesforce Service Cloud Consultant CRT-261考試題庫 - Certification Preparation for Service Cloud Consultant 只要你支付了你想要的考古題,那麼你馬上就可以得到它。 覺得不可思議嗎?但是,這是真的。只要你用,Royalholidayclubbed就可以讓你看到奇跡的發生。

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Salesforce CRT-261考試題庫 - 我們的IT精英團隊的力量會讓你難以置信。

誰想要獲得Salesforce CRT-261考試題庫認證?我們所知道的該考試是非常具有挑戰性的,隨著最新的CRT-261考試題庫考古題上線,您將更方便快捷的獲得認證。如果您不相信我們,可以先下載我們的免費PDF試用版的CRT-261考試題庫問題和答案,我們將保證您100%成功。對于擁有高品質的Salesforce CRT-261考試題庫題庫是絕對值得信賴的,為了配合當真正的考試,我們的專家在不斷的更新我們的問題和答案。如果使用我們的CRT-261考試題庫考古題沒有通過考試,我們將無條件的退款。

Royalholidayclubbed提供的培訓工具是很有效的,有很多已經通過了一些IT認證考試的人就是用了Royalholidayclubbed提供的練習題和答案,其中也有通過Salesforce CRT-261考試題庫認證考試,他們也是利用的Royalholidayclubbed提供的便利。選擇Royalholidayclubbed就選擇了成功。

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A

QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A

QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E

QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D

QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E

通過擁有技術含量的Salesforce Palo Alto Networks PCNSE認證資格,您可以使自己在一家新公司獲得不錯的工作機會,來提升你的IT技能,有一個更好的職業發展道路。 你可以先在網上免費下載Royalholidayclubbed提供的關於Salesforce EMC D-PVM-OE-01 認證考試的部分考試練習題和答案,作為嘗試來檢驗我們的品質。 當你選擇SAP C_OCM_2503考試時有沒有選擇相關的考試課程? Royalholidayclubbed為Salesforce Fortinet FCSS_EFW_AD-7.4 認證考試準備的培訓包括Salesforce Fortinet FCSS_EFW_AD-7.4認證考試的模擬測試題和當前考試題。 Royalholidayclubbed為你提供的測試資料不僅能幫你通過Salesforce Amazon AWS-Certified-Machine-Learning-Specialty-KR認證考試和鞏固你的專業知識,而且還能給你你提供一年的免費更新服務。

Updated: May 28, 2022

 

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Revised: 21 Oct 2007

 

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