CRT-261題庫資訊 & CRT-261題庫更新,CRT-261在線考題 - Royalholidayclubbed

 

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CRT-261 PDF DEMO:

QUESTION NO: 1
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C

QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

通過Salesforce VMware 250-609的考試是不簡單的,選擇合適的培訓是你成功的第一步,選擇好的資訊來源是你成功的保障,而Royalholidayclubbed的產品是有很好的資訊來源保障。 Microsoft MS-102 - 學歷只是一個敲門磚,而實力確是你穩固自己地位的基石。 你可以先在網上免費下載Royalholidayclubbed為你提供的部分Salesforce Amazon AWS-Certified-Machine-Learning-Specialty-KR認證考試的練習題和答案,一旦你決定了選擇了Royalholidayclubbed,Royalholidayclubbed會盡全力幫你通過考試。 Huawei H20-695_V2.0 - 每個IT人士都在努力,不是為了升職就是為了加薪,這也是現代社會所形成的壓力的一種體現。 而Salesforce Fortinet NSE8_812 認證考試就是個檢驗IT技術的認證考試之一。

Updated: May 28, 2022

 

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