CRT-261權威認證，Salesforce CRT-261考試大綱 - Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

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為了讓你可以確認考古題的品質，以及你是不是適合這個考古題，Royalholidayclubbed的考古題的兩種版本都提供免費的部分下載。我們將一部分的試題免費提供給你，你可以在Royalholidayclubbed的網站上搜索下載。體驗過之後再購買，這樣可以避免你因為不知道資料的品質而盲目購買以後覺得後悔這樣的事情。如果你選擇了Royalholidayclubbed的幫助，我們一定不遺餘力地幫助你通過考試。而且我們還會為你提供一年的免費的更新考試練習題和答案的售後服務。但是，他們都不能保證考試資料的品質，同時也不能給你考試失敗就全額退款的保障。

Salesforce Service Cloud Consultant CRT-261 在這種情況下，如果一個資格都沒有就趕不上別人了。

Salesforce Service Cloud Consultant CRT-261權威認證 - Certification Preparation for Service Cloud Consultant 我們的培訓資料是由專家帶來的最新的研究材料，你總是得到最新的研究材料，保證你的成功會與我們Royalholidayclubbed同在，我們幫助你，你肯定從我們這裏得到最詳細最準確的考題及答案，我們培訓工具定期更新，不斷變化的考試目標。我們保證CRT-261 題庫資料考古題的品質，百分之百通過考試，對于購買我們網站CRT-261 題庫資料題庫的客戶，還可以享受一年更新服務。在Salesforce的CRT-261 題庫資料考試題庫頁面中，我們擁有所有最新的考古題，由Royalholidayclubbed資深認證講師和經驗豐富的技術專家精心編輯而來，完整覆蓋最新試題。

敢於追求，才是精彩的人生，如果有一天你坐在搖晃的椅子上，回憶起自己的往事，會發出會心的一笑，那麼你的人生是成功的。你想要成功的人生嗎？那就趕緊使用Royalholidayclubbed Salesforce的CRT-261權威認證考試培訓資料吧，它包括了試題及答案，對每位IT認證的考生都非常使用，它的成功率高達100%，心動不如行動，趕緊購買吧。

Salesforce CRT-261權威認證 - 選擇Royalholidayclubbed可以100%幫助你通過考試。

Royalholidayclubbed不僅可以成就你的夢想，而且還會為你提供一年的免費更新和售後服務。Royalholidayclubbed給你提供的練習題的答案是100%正確的，可以幫助你通過Salesforce CRT-261權威認證的認證考試的。你可以在網上免費下載Royalholidayclubbed為你提供的部分Salesforce CRT-261權威認證的認證考試的練習題和答案作為嘗試。

Royalholidayclubbed的經驗豐富的專家團隊開發出了針對Salesforce CRT-261權威認證認證考試的有效的培訓計畫，很適合參加Salesforce CRT-261權威認證認證考試的考生。Royalholidayclubbed為你提供的都是高品質的產品，可以讓你參加Salesforce CRT-261權威認證認證考試之前做模擬考試，可以為你參加考試做最好的準備。

CRT-261 PDF DEMO:

QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

ATD CPTD - 很多人都認為要通過一些高難度的IT認證考試是需要精通很多IT專業知識。 Huawei H13-311_V4.0 - 如今檢驗人才能力的辦法之一就是IT認證考試，但是IT認證考試不是很容易通過的。 Juniper JN0-1103 - 如果你考試失敗，我們將全額退款。你可以現在就獲得Salesforce的Cisco 300-410考試認證，我們Royalholidayclubbed有關於Salesforce的Cisco 300-410考試的完整版本，你不需要到處尋找最新的Salesforce的Cisco 300-410培訓材料，因為你已經找到了最好的Salesforce的Cisco 300-410培訓材料，放心使用我們的試題及答案，你會完全準備通過Salesforce的Cisco 300-410考試認證。 Salesforce的RedHat EX188考試認證是當代眾多考試認證中最有價值的考試認證之一，在近幾十年裏，電腦科學教育已獲得了世界各地人們絕大多數的關注，它每天都是IT資訊技術領域的必要一部分，所以IT人士通過Salesforce的RedHat EX188考試認證來提高自己的知識，然後在各個領域突破。

Updated: May 28, 2022

by RHC.

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