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CRT-261考古題分享，CRT-261最新試題 - Salesforce CRT-261最新考證 - Royalholidayclubbed
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Salesforce Service Cloud Consultant CRT-261 認證培訓和詳細的解釋和答案。
只需要短時間的學習就可以通過考試的最新的CRT-261 - Certification Preparation for Service Cloud Consultant考古題分享考古題出現了。 你可以先嘗試我們Royalholidayclubbed為你們提供的免費下載關於Salesforce的CRT-261 在線題庫考試的部分考題及答案，檢測我們的可靠性。想更好更快的通過Salesforce的CRT-261 在線題庫考試嗎？快快選擇我們Royalholidayclubbed吧！它可以迅速的完成你的夢想。
您應該尋找那些真實可信的題庫商提供的CRT-261考古題分享題庫資料，這樣對您通過考試是更有利，可信度高的Salesforce CRT-261考古題分享題庫可幫助您快速通過認證考試，而Royalholidayclubbed公司就是這樣值得您信賴的選擇。CRT-261考古題分享題庫資料中的每個問題都由我們專業人員檢查審核，為考生提供最高品質的考古題。如果您希望在短時間內獲得Salesforce CRT-261考古題分享認證，您將永遠找不到比Royalholidayclubbed更好的產品了。
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Royalholidayclubbed已經獲得了很多認證行業的聲譽，因為我們有很多的Salesforce的CRT-261考古題分享考古題，CRT-261考古題分享學習指南，CRT-261考古題分享考古題，CRT-261考古題分享考題答案，目前在網站上作為最專業的IT認證測試供應商，我們提供完善的售後服務，我們給所有的客戶買的跟蹤服務，在你購買的一年，享受免費的升級試題服務，如果在這期間，認證測試中心Salesforce的CRT-261考古題分享試題顯示修改或者別的，我們會提供免費為客戶保護，顯示Salesforce的CRT-261考古題分享考試認證是由我們Royalholidayclubbed的IT產品專家精心打造，有了Royalholidayclubbed的Salesforce的CRT-261考古題分享考試資料，相信你的明天會更好。
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
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Updated: May 28, 2022
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