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Salesforce CRT-261認證考試解析 是一個檢驗IT專業知識水準認證考試,在IT行業中也是一個分量相當重的認證考試。因為Salesforce CRT-261認證考試解析考試難度也比較大,所以很多為了通過Salesforce CRT-261認證考試解析 認證考試的人花費了大量的時間和精力學習考試相關知識,但是到最後卻沒有成功。Royalholidayclubbed為此分析了他們失敗的原因,我們得出的結論是他們沒有經過針對性的培訓。 當你感到悲哀痛苦時,最好是去學東西,學習會使你永遠立於不敗之地。Royalholidayclubbed Salesforce的CRT-261認證考試解析考試培訓資料同樣可以幫助你立於不敗之地。 Royalholidayclubbed為你提供真實的環境中找的真正的Salesforce的CRT-261認證考試解析考試的準備過程,如果你是初學者或是想提高你的專業技能,Royalholidayclubbed Salesforce的CRT-261認證考試解析考古題將提供你,一步步讓你靠近你的願望,你有任何關於考試的考題及答案的問題,我們將第一時間幫助你解決,在一年之內,我們將提供免費更新。

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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

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Updated: May 28, 2022

 

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