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MB-230題庫最新資訊，MB-230最新試題 - Microsoft MB-230最新考證 - Royalholidayclubbed
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Microsoft Dynamics 365 MB-230 Royalholidayclubbed提供的培訓資料將是你的最佳選擇。
Microsoft Dynamics 365 MB-230題庫最新資訊 - Microsoft Dynamics 365 Customer Service Functional Consultant 為什麼大多數人選擇Royalholidayclubbed，是因為Royalholidayclubbed的普及帶來極大的方便和適用。 每個需要通過IT考試認證的考生都知道，這次的認證關係著他們人生的重大轉變，我們Royalholidayclubbed提供的考試認證培訓資料是用超低的價格和高品質的擬真試題和答案來奉獻給廣大考生，我們的產品還具備成本效益，並提供了一年的免費更新期，我們認證培訓資料都是現成的。我們網站是答案轉儲的領先供應商，我們有你們需要的最新最準確的考試認證培訓資料，也就是答案和考題。
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Microsoft MB-230題庫最新資訊 - 這是為了考生們特別製作的考試資料。
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MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
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Updated: May 28, 2022
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