MB-230考試重點 - MB-230認證考試解析，Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed

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Microsoft Dynamics 365 MB-230 不要再因為準備一個考試浪費太多的時間了。

Microsoft Dynamics 365 MB-230考試重點 - Microsoft Dynamics 365 Customer Service Functional Consultant Royalholidayclubbed提供的培訓資料和正式的考試內容是非常接近的。我們的MB-230 題庫下載認證PDF和軟件版本具有最新更新的問題解答，涵蓋了所有考試題目和課題大綱，在線測試引擎測試可以幫助您準備并熟悉實際考試情況。在您決定購買我們產品之前，您可以先免費嘗試Microsoft MB-230 題庫下載 PDF版本的DEMO，此外，我們還提供全天24/7的在線支持，以便為客戶提供最好的便利服務。

我相信你對我們的產品將會很有信心。如果你選擇使用Royalholidayclubbed的產品，Royalholidayclubbed可以幫助你100%通過你的一次參加的Microsoft MB-230考試重點 認證考試。如果你考試失敗，我們會全額退款的。

Microsoft MB-230考試重點 - 永遠不要說你已經盡力了。

為了對你們有更多的幫助，我們Royalholidayclubbed Microsoft的MB-230考試重點可在互聯網上消除這些緊張的情緒，MB-230考試重點學習材料範圍從官方Microsoft的MB-230考試重點認證培訓課程Microsoft的MB-230考試重點自學培訓指南，Royalholidayclubbed的MB-230考試重點考試和實踐，MB-230考試重點線上考試，MB-230考試重點學習指南，都可在網上。我們Royalholidayclubbed設計的MB-230考試重點模擬培訓包，可以幫助你毫不費力的通過考試，現在你不要花太多的時間和金錢，只要你擁有了本站的學習資料，只要按照指示，關注於考試的問題，你將很容易的獲得認證。

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MB-230 PDF DEMO:

QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

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Updated: May 28, 2022

by RHC.

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