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MB-230權威考題，Microsoft MB-230考試證照 - Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed
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我們提供給您最近更新的MB-230權威考題題庫資料，來確保您通過認證考試，如果您一次沒有通過考試，我們將給您100%的退款保證。Microsoft MB-230權威考題是IT專業人士的首選，特別是那些想晉升的IT職員。Microsoft的MB-230權威考題是一個可以給你的職業生涯帶來重大影響的考試，而獲得MB-230權威考題認證是作為IT職業發展的有力保證。 你在擔心如何通過可怕的Microsoft的MB-230權威考題考試嗎？不用擔心，有Royalholidayclubbed Microsoft的MB-230權威考題考試培訓資料在手，任何IT考試認證都變得很輕鬆自如。我們Royalholidayclubbed Microsoft的MB-230權威考題考試培訓資料是Microsoft的MB-230權威考題考試認證準備的先鋒。 通過使用我們上述題庫資料幫助你完成高品質的MB-230權威考題認證，無論你擁有什么設備，我們題庫資料都支持安裝使用。
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有了這個資料你就能輕鬆通過Microsoft MB-230權威考題考試，獲得資格認證。
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MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
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Updated: May 28, 2022
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