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Salesforce Service Cloud Consultant Service-Cloud-Consultant 這是為了考生們特別製作的考試資料。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

QUESTION NO: 2
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A

QUESTION NO: 3
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C

QUESTION NO: 4
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A

QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

Oracle 1z0-1124-25 - 你不會後悔這樣做的，花很少的錢取得如此大的成果這是值得的。 HRCI aPHRi - 因為這是國際廣泛認可的資格，因此參加Salesforce的認證考試的人也越來越多了。現在Salesforce Huawei H20-693_V2.0 認證考試是IT行業裏的熱門考試，很多IT行業專業人士都想拿到Salesforce Huawei H20-693_V2.0 認證證書。 Adobe AD0-E560題庫資料包含真實的考題體型，100%幫助考生通過考試。 EMC NCA - Royalholidayclubbed提供的產品有很高的品質和可靠性。

Updated: May 28, 2022

by RHC.

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