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Salesforce Service-Cloud-Consultant考試資訊 - 如果你還是不相信,馬上親身體驗一下吧。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A

QUESTION NO: 2
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A

QUESTION NO: 3
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C

QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D

QUESTION NO: 5
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A

我們網站的SAP C-TS422-2023學習資料是面向廣大群眾的,是最受歡迎且易使用和易理解的題庫資料。 我們提供的Salesforce Nutanix NCP-US-6.5考古題準確性高,品質好,是你想通過考試最好的選擇,也是你成功的保障。 當你感到悲哀痛苦時,最好是去學些什麼東西,比如通過Microsoft AZ-700考試,獲得該證書可以使你永遠立於不敗之地。 雖然通過Salesforce Microsoft SC-200認證考試的機率很小,但Royalholidayclubbed的可靠性可以保證你能通過這個機率小的考試。 在Royalholidayclubbed網站上你可以免費下載我們提供的關於Salesforce CIPS L4M5認證考試的部分考題及答案測驗我們的可靠性。

Updated: May 28, 2022

 

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Revised: 21 Oct 2007

 

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