Service-Cloud-Consultant考試資訊 & Salesforce Certified Service-Cloud-Consultant考古題更新 - Royalholidayclubbed

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Salesforce Service Cloud Consultant Service-Cloud-Consultant考試資訊 - Salesforce Certified Service cloud consultant 在真實的生命裏，每樁偉業都有信心開始，並由信心跨出第一步。我們保證給你提供最優秀的參考資料讓你一次通過考試。為了永遠給你提供最好的IT認證考試的考古題，Royalholidayclubbed一直在不斷提高考古題的品質，並且隨時根據最新的考試大綱更新考古題。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A

QUESTION NO: 2
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A

QUESTION NO: 3
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C

QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D

QUESTION NO: 5
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A

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Updated: May 28, 2022

by RHC.

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