Service-Cloud-Consultant題庫上線 & Salesforce Certified Service-Cloud-Consultant在線題庫 - Royalholidayclubbed

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Salesforce Service Cloud Consultant Service-Cloud-Consultant Royalholidayclubbed的培訓課程有很高的品質。

Royalholidayclubbed提供的練習題是與真實的考試試題很相似的，能確保你一次成功通過Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant題庫上線認證考試。你可以現在就獲得Salesforce的免費下載 Service-Cloud-Consultant 考題考試認證，我們Royalholidayclubbed有關於Salesforce的免費下載 Service-Cloud-Consultant 考題考試的完整版本，你不需要到處尋找最新的Salesforce的免費下載 Service-Cloud-Consultant 考題培訓材料，因為你已經找到了最好的Salesforce的免費下載 Service-Cloud-Consultant 考題培訓材料，放心使用我們的試題及答案，你會完全準備通過Salesforce的免費下載 Service-Cloud-Consultant 考題考試認證。

Salesforce的Service-Cloud-Consultant題庫上線考試認證是當代眾多考試認證中最有價值的考試認證之一，在近幾十年裏，電腦科學教育已獲得了世界各地人們絕大多數的關注，它每天都是IT資訊技術領域的必要一部分，所以IT人士通過Salesforce的Service-Cloud-Consultant題庫上線考試認證來提高自己的知識，然後在各個領域突破。而Royalholidayclubbed Salesforce的Service-Cloud-Consultant題庫上線考試認證試題及答案正是他們所需要的，因為想要通過這項測試並不容易的，選擇適當的捷徑只是為了保證成功，Royalholidayclubbed正是為了你們的成功而存在的，選擇Royalholidayclubbed等於選擇成功，我們Royalholidayclubbed提供的試題及答案是Royalholidayclubbed的IT精英通過研究與實踐而得到的，擁有了超過計畫10年的IT認證經驗。

Salesforce Service-Cloud-Consultant題庫上線 - 通過了認證你在IT行業將體現國際價值。

當我們第一次開始提供Salesforce的Service-Cloud-Consultant題庫上線考試的問題及答案和考試模擬器，我們做夢也沒有想到，我們將做出的聲譽，我們現在要做的是我們難以置信的擔保形式，Royalholidayclubbed的擔保，你會把你的Salesforce的Service-Cloud-Consultant題庫上線考試用來嘗試我們Salesforce的Service-Cloud-Consultant題庫上線培訓產品之一，這是正確的，合格率100%，我們能保證你的結果。

你是一名IT人員嗎？你報名參加當今最流行的IT認證考試了嗎？如果你是，我將告訴你一個好消息，你很幸運，我們Royalholidayclubbed Salesforce的Service-Cloud-Consultant題庫上線考試認證培訓資料可以幫助你100%通過考試，這絕對是個真實的消息。如果你想在IT行業更上一層樓，選擇我們Royalholidayclubbed那就更對了，我們的培訓資料可以幫助你通過所有有關IT認證的，而且價格很便宜，我們賣的是適合，不要不相信，看到了你就知道。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C

QUESTION NO: 4
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A

QUESTION NO: 5
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D

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Updated: May 28, 2022

by RHC.

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