Service-Cloud-Consultant考題資訊 - Service-Cloud-Consultant新版題庫上線 & Salesforce Certified Service-Cloud-Consultant - Royalholidayclubbed

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Salesforce Service-Cloud-Consultant考題資訊就是一個相當有難度的認證考試，雖然很多人報名參加Salesforce Service-Cloud-Consultant考題資訊考試，但是通過率並不是很高。在這個資訊時代，IT行業被很多人關注，但是在如今人才濟濟的社會裏任然比較缺乏IT人。很多公司都招聘IT人才，他們一般考察IT人才的能力會參考他們擁有的IT相關認證證書，所以擁有一些IT相關的認證證書是受很多公司歡迎的。為了掌握這麼多知識，一般需要花費大量的時間和精力。Royalholidayclubbed是個能幫你節約時間和精力的網站，能快速有效地幫助你補充Salesforce Service-Cloud-Consultant考題資訊 認證考試的相關知識。 Royalholidayclubbed最近研究出來了關於熱門的Salesforce Service-Cloud-Consultant考題資訊 認證考試的培訓方案，包括一些針對性的測試題，可以幫助你鞏固知識，讓你為Salesforce Service-Cloud-Consultant考題資訊 認證考試做好充分的準備。

Salesforce Service Cloud Consultant Service-Cloud-Consultant 只要你用了它你就會發現，這一切都是真的。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C

QUESTION NO: 2
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A

QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D

QUESTION NO: 5
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A

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Updated: May 28, 2022

by RHC.

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