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Salesforce Service-Cloud-Consultant考題免費下載 - 它可以讓你得到事半功倍的結果。

如果你想選擇通過 Salesforce Service-Cloud-Consultant考題免費下載認證考試來使自己在如今競爭激烈的IT行業中地位更穩固，讓自己的IT職業能力變得更強大，你必須得具有很強的專業知識。而且通過 Salesforce Service-Cloud-Consultant考題免費下載認證考試也不是很簡單的。或許通過Salesforce Service-Cloud-Consultant考題免費下載認證考試是你向IT行業推廣自己的一個敲門磚，但是不一定需要花費大量的時間和精力來復習相關知識，你可以選擇用我們的 Royalholidayclubbed的產品，是專門針對IT認證考試相關的培訓工具。

因為Royalholidayclubbed不但給你提供最好的資料，而且為你提供最優質的服務。如果你對我們的產品有任何意見都可以隨時提出，因為我們不僅以讓廣大考生輕鬆通過考試為宗旨，更把為大家提供最好的服務作為我們的目標。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A

QUESTION NO: 2
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D

QUESTION NO: 4
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C

QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A

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Updated: May 28, 2022

by RHC.

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