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Service-Cloud-Consultant考試題庫 - Service-Cloud-Consultant考試證照綜述，Salesforce Certified Service-Cloud-Consultant - Royalholidayclubbed
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Salesforce Service Cloud Consultant Service-Cloud-Consultant 我們的練習題及答案和真實的考試題目很接近。
Royalholidayclubbed有最新的Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考試題庫 認證考試的培訓資料，Royalholidayclubbed的一些勤勞的IT專家通過自己的專業知識和經驗不斷地推出最新的Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考試題庫的培訓資料來方便通過Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考試題庫的IT專業人士。 親愛的廣大考生，你有沒有想過參與任何Salesforce的Service-Cloud-Consultant 題庫更新資訊考試的培訓課程嗎？其實你可以採取措施一次通過認證，Royalholidayclubbed Salesforce的Service-Cloud-Consultant 題庫更新資訊考試題培訓資料是個不錯的選擇，本站虛擬的網路集訓和使用課程包涵大量你們需要的考題集，完全可以讓你們順利通過認證。
如果你選擇了Royalholidayclubbed，Royalholidayclubbed可以確保你100%通過Salesforce Service-Cloud-Consultant考試題庫 認證考試，如果考試失敗，Royalholidayclubbed將全額退款給你。
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考生需要深入了解學習我們的Service-Cloud-Consultant考試題庫考古題，為獲得認證奠定堅實的基礎，您會發現這是真實有效的，全球的IT人員都在使用我們的Service-Cloud-Consultant考試題庫題庫資料。快來購買Service-Cloud-Consultant考試題庫考古題吧！如果您想要真正的考試模擬，那就選擇我們的Service-Cloud-Consultant考試題庫題庫在線測試引擎版本，支持多個設備安裝，還支持離線使用。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 4
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 5
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
我們的Salesforce的Microsoft MB-820考試認證培訓資料包含試題及答案，這些資料是由我們資深的IT專家團隊通過自己的知識及不斷摸索的經驗而研究出來的，它的內容有包含真實的考試題，如果你要參加Salesforce的Microsoft MB-820考試認證，選擇Royalholidayclubbed是無庸置疑的選擇。 作為一名專業的IT人員，如何證明自己的能力，加強自己在公司的地位，獲得Salesforce Huawei H20-811_V1.0認證可以提高你的IT技能，以獲得更好的工作機會。 有了它你就可以毫不費力的通過了這麼困難的Salesforce的API API-936考試認證。 HRCI PHR - Royalholidayclubbed提供的學習材料可以讓你100%通過考試而且還會為你提供一年的免費更新。 IFSE Institute LLQP - 來吧，你將是未來最棒的IT專家。
Updated: May 28, 2022
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