CRT-261試題 & CRT-261學習指南 - CRT-261題庫資料 - Royalholidayclubbed

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我們Royalholidayclubbed Salesforce的CRT-261試題考試培訓資料提供最流行的兩種下載格式，一個是PDF，另一個是軟體，很容易下載，我們Royalholidayclubbed認證的產品準備的IT專業人士和勤勞的專家已經實現了他們的實際生活經驗，在市場上提供最好的產品，以實現你的目標。大多數人在選擇Salesforce的CRT-261試題的考試，由於它的普及，你完全可以使用Royalholidayclubbed Salesforce的CRT-261試題考試的試題及答案來檢驗，可以通過考試，還會給你帶來極大的方便和舒適，這個被實踐檢驗過無數次的網站在互聯網上提供了考試題及答案，眾所周知，我們Royalholidayclubbed是提供 Salesforce的CRT-261試題考試試題及答案的專業網站。我們Royalholidayclubbed Salesforce的CRT-261試題考試培訓資料是最佳的培訓資料，如果你是IT人員，它將是你必選的培訓資料，不要拿你的未來來賭明天，Royalholidayclubbed Salesforce的CRT-261試題考試培訓資料絕對值得信賴，我們是專門給全世界的IT認證的考生提供培訓資料的，包括試題及答案，實現 Salesforce的CRT-261試題考試認證，是許多IT和網路專業人士的目標，Royalholidayclubbed的合格率是難以置信的高，在Royalholidayclubbed，我們致力於你不斷的取得成功。

Salesforce Service Cloud Consultant CRT-261 於是，IT行業的競爭愈發激烈了。

在你決定購買之前，你可以嘗試一個免費的使用版本，這樣一來你就知道Royalholidayclubbed Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant試題考試培訓資料的品質，也是你最佳的選擇。這是為了考生們特別製作的考試資料。它可以讓你在短時間內充分地準備考試，並且輕鬆地通過考試。

每個人都有自己的人生規劃，選擇不同得到的就不同，所以說選擇很重要。Royalholidayclubbed Salesforce的CRT-261試題考試認證培訓資料是幫助每個IT人士實現自己人生宏偉目標的最好的方式方法，它包括了試題及答案，並且和真實的考試題目不相上下，真的是所謂稱得上是最好的別無二選的培訓資料。

Salesforce CRT-261試題 - 也從考生那裏得到了很好的評價。

如果你想選擇通過 Salesforce CRT-261試題認證考試來使自己在如今競爭激烈的IT行業中地位更穩固，讓自己的IT職業能力變得更強大，你必須得具有很強的專業知識。而且通過 Salesforce CRT-261試題認證考試也不是很簡單的。或許通過Salesforce CRT-261試題認證考試是你向IT行業推廣自己的一個敲門磚，但是不一定需要花費大量的時間和精力來復習相關知識，你可以選擇用我們的 Royalholidayclubbed的產品，是專門針對IT認證考試相關的培訓工具。

只要你使用過一次Royalholidayclubbed的資料，你就肯定還想用第二次。因為Royalholidayclubbed不但給你提供最好的資料，而且為你提供最優質的服務。

CRT-261 PDF DEMO:

QUESTION NO: 1
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 3
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C

QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

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Updated: May 28, 2022

by RHC.

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