CRT-261考試大綱 - Salesforce Certification Preparation For Service Cloud Consultant最新題庫資源 - Royalholidayclubbed

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我們Royalholidayclubbed Salesforce的CRT-261考試大綱考試培訓資料給所有需要的人帶來最大的成功率，通過微軟的CRT-261考試大綱考試是一個具有挑戰性的認證考試。現在除了書籍，互聯網被認為是一個知識的寶庫，在Royalholidayclubbed你也可以找到屬於你的知識寶庫，這將是一個對你有很大幫助的網站，你會遇到複雜的測試方面的試題，我們Royalholidayclubbed可以幫助你輕鬆的通過考試，它涵蓋了所有必要的知識Salesforce的CRT-261考試大綱考試。 Royalholidayclubbed Salesforce的CRT-261考試大綱考試認證培訓資料不僅是是你通向成功的基石，而且可以幫助你在你的IT行業發揮更有效益的能力。這個培訓資料覆蓋面廣，不僅可以提高你的文化知識，更可以提高你的操作水準。患難可以試驗一個人的品格，非常的境遇方才可以顯出非常的氣節；風平浪靜的海面，所有的船隻都可以並驅競勝。

Salesforce Service Cloud Consultant CRT-261 這絕對是一個讓你禁不住讚美的考古題。

Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant考試大綱認證證書可以加強你的就業前景，可以開發很多好的就業機會。對于擁有高命中率的Salesforce CRT-261 最新考證考古題，還在等什么，趕快下載最新的題庫資料來準備考試吧！Royalholidayclubbed剛剛發布了最新的CRT-261 最新考證認證考試所有更新的問題及答案，來確保您考試成功通過。

在Royalholidayclubbed的幫助下,你不需要花費大量的金錢參加相關的補習班或者花費很多時間和精力來復習相關知識就可以輕鬆通過考試。Salesforce CRT-261考試大綱考試軟體是Royalholidayclubbed研究過去的真實的考題開發出來的。Royalholidayclubbed提供的Salesforce CRT-261考試大綱考試練習題和答案和真實的考試練習題和答案有很大的相似性。

Salesforce CRT-261考試大綱 - 還會讓你又一個美好的前程。

如果您在使用我們的Salesforce CRT-261考試大綱考古題失敗了，我們承諾給您全額退款，您需要的是像我們發送你失敗的CRT-261考試大綱考試成績單來申請退款就可以了。經過我們確認之后，就會處理您的請求，這樣客戶擁有足夠的保障放心購買我們的Salesforce CRT-261考試大綱考古題。選擇我們的CRT-261考試大綱題庫資料可以保證你可以在短時間內學習及加強IT專業方面的知識，所以信任Royalholidayclubbed是您最佳的選擇！

我們Royalholidayclubbed網站是在盡最大的努力為廣大考生提供最好最便捷的服務。速度和高效率當然不可避免，在當今的社會裏，高效率走到哪里都是熱議的話題，所以我們網站為廣大考生設計了一個高效率的培訓資料，可以讓考生迅速領悟，從而考試取得優異的成績。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

通過Salesforce ATLASSIAN ACP-120的考試是不簡單的，選擇合適的培訓是你成功的第一步，選擇好的資訊來源是你成功的保障，而Royalholidayclubbed的產品是有很好的資訊來源保障。 Salesforce的Huawei H20-691_V2.0考試認證就是一個流行的IT認證，很多人都想擁有它，有了它就可以穩固自己的職業生涯，Royalholidayclubbed Salesforce的Huawei H20-691_V2.0考試認證培訓資料是個很好的培訓工具，它可以幫助你成功的通過考試而獲得認證，有了這個認證，你將得到國際的認可及接受，那時的你再也不用擔心被老闆炒魷魚了。你可以先在網上免費下載Royalholidayclubbed為你提供的部分Salesforce Cisco 300-415認證考試的練習題和答案，一旦你決定了選擇了Royalholidayclubbed，Royalholidayclubbed會盡全力幫你通過考試。 Amazon SAA-C03 - 這樣討得上司的喜歡，還不如用實力說話。 Royalholidayclubbed是一個給你培訓Salesforce HP HPE7-A09 認證考試相關技術知識的網站。

Updated: May 28, 2022

by RHC.

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