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Salesforce Service Cloud Consultant Service-Cloud-Consultant 資料の整理に悩んでいますか。

Salesforce Service Cloud Consultant Service-Cloud-Consultant受験対策書 - Salesforce Certified Service cloud consultant 試験の目標が変わる限り、あるいは我々の勉強資料が変わる限り、すぐに更新して差し上げます。 我々は弊社のソフトを通してあなたにSalesforceのService-Cloud-Consultant 問題集無料試験に合格する喜びを感じさせると希望しています。あなたの成功も我々Royalholidayclubbedの成功です。

RoyalholidayclubbedのSalesforceのService-Cloud-Consultant受験対策書試験トレーニング資料は最高のトレーニング資料です。IT職員としてのあなたは切迫感を感じましたか。Royalholidayclubbedを選んだら、成功への扉を開きます。

Salesforce Service-Cloud-Consultant受験対策書 - できるだけ100%の通過率を保証使用にしています。

Royalholidayclubbedは正確な選択を与えて、君の悩みを減らして、もし早くてSalesforce Service-Cloud-Consultant受験対策書認証をとりたければ、早くてRoyalholidayclubbedをショッピングカートに入れましょう。あなたにとても良い指導を確保できて、試験に合格するのを助けって、Royalholidayclubbedからすぐにあなたの通行証をとります。

ただ、社会に入るIT卒業生たちは自分能力の不足で、Service-Cloud-Consultant受験対策書試験向けの仕事を探すのを悩んでいますか?それでは、弊社のSalesforceのService-Cloud-Consultant受験対策書練習問題を選んで実用能力を速く高め、自分を充実させます。その結果、自信になる自己は面接のときに、面接官のいろいろな質問を気軽に回答できて、順調にService-Cloud-Consultant受験対策書向けの会社に入ります。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D

QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C

QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A

Amazon DVA-C02-KR - 明日の成功のためにRoyalholidayclubbedを選らばましょう。 RoyalholidayclubbedのSalesforce EMC D-CIS-FN-01問題集は専門家たちが数年間で過去のデータから分析して作成されて、試験にカバーする範囲は広くて、受験生の皆様のお金と時間を節約します。 それほかに品質はもっと高くてSalesforceのMicrosoft AZ-500J認定試験「Salesforce Certified Service cloud consultant」の受験生が最良の選択であり、成功の最高の保障でございます。 Microsoft DP-700 - IT職員のあなたは毎月毎月のあまり少ない給料を持っていますが、暇の時間でひたすら楽しむんでいいですか。 Huawei H19-640_V1.0 - Royalholidayclubbedが短期な訓練を提供し、一回に君の試験に合格させることができます。

Updated: May 28, 2022

 

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Revised: 21 Oct 2007

 

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