CRT-261日本語版問題集 - Salesforce CRT-261参考書 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

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最も少ない時間とお金でSalesforce　CRT-261日本語版問題集認定試験に高いポイントを取得したいですか。短時間で一度に本当の認定試験に高いポイントを取得したいなら、我々RoyalholidayclubbedのSalesforce　CRT-261日本語版問題集日本語対策問題集は絶対にあなたへの最善なオプションです。このいいチャンスを把握して、RoyalholidayclubbedのCRT-261日本語版問題集試験問題集の無料デモをダウンロードして勉強しましょう。あなたの夢は何ですか。あなたのキャリアでいくつかの輝かしい業績を行うことを望まないのですか。 CRT-261日本語版問題集参考資料は多くの人の絶対いい選択です。

Salesforce Service Cloud Consultant CRT-261 試験に失敗したら、全額で返金する承諾があります。

Salesforce Service Cloud Consultant CRT-261日本語版問題集 - Certification Preparation for Service Cloud Consultant 一目でわかる最新の出題傾向でわかりやすい解説と充実の補充問題があります。我々もオンライン版とソフト版を提供します。すべては豊富な内容があって各自のメリットを持っています。

RoyalholidayclubbedのSalesforceのCRT-261日本語版問題集の試験問題と解答はあなたが必要とした一切の試験トレーニング資料を準備して差し上げます。実際の試験のシナリオと一致で、选択問題（多肢選択問題）はあなたが試験を受かるために有効な助けになれます。RoyalholidayclubbedのSalesforceのCRT-261日本語版問題集「Certification Preparation for Service Cloud Consultant」の試験トレーニング資料は検証した試験資料で、Royalholidayclubbedの専門的な実践経験に含まれています。

Salesforce CRT-261日本語版問題集 - あなたはそれをやったことができましたか。

SalesforceのCRT-261日本語版問題集試験に合格することは容易なことではなくて、良い訓練ツールは成功の保証でRoyalholidayclubbedは君の試験の問題を準備してしまいました。君の初めての合格を目標にします。

RoyalholidayclubbedのSalesforceのCRT-261日本語版問題集試験トレーニング資料の値段は手頃で、IT認証の受験生のみなさんによく適用します。RoyalholidayclubbedのSalesforceのCRT-261日本語版問題集試験資料は同じシラバスに従って研究されたのです。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

Amazon AIF-C01-KR - どんな業界で自分に良い昇進機会があると希望する職人がとても多いと思って、IT業界にも例外ではありません。 Amazon MLS-C01-JPN - もうこれ以上悩む必要がないですよ。 ISTQB CTAL-TM-KR - 一目でわかる最新の出題傾向でわかりやすい解説と充実の補充問題があります。 Microsoft AZ-500J - もっと重要なのは、この問題集はあなたが試験に合格することを保証できますから。 EMC D-PVM-DS-01 - あなたに向いていることを確かめてから買うのも遅くないですよ。

Updated: May 28, 2022

by RHC.

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