Service-Cloud-Consultant題庫資料 - Salesforce Service-Cloud-Consultant認證指南 & Salesforce Certified Service-Cloud-Consultant - Royalholidayclubbed

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實現了你的夢想，你就有了自信，有了自信你將走向成功。每個人心裏都有一個烏托邦的夢，夢境的虛有讓人覺得心灰意冷，在現實中，其實這並不是虛有的，只要你採取一定的方是方法，一切皆有可能。Salesforce的Service-Cloud-Consultant題庫資料考試認證將會從遙不可及變得綽手可得。

Salesforce Service-Cloud-Consultant題庫資料 - 它可以讓你得到事半功倍的結果。

如果你想選擇通過 Salesforce Service-Cloud-Consultant題庫資料認證考試來使自己在如今競爭激烈的IT行業中地位更穩固，讓自己的IT職業能力變得更強大，你必須得具有很強的專業知識。而且通過 Salesforce Service-Cloud-Consultant題庫資料認證考試也不是很簡單的。或許通過Salesforce Service-Cloud-Consultant題庫資料認證考試是你向IT行業推廣自己的一個敲門磚，但是不一定需要花費大量的時間和精力來復習相關知識，你可以選擇用我們的 Royalholidayclubbed的產品，是專門針對IT認證考試相關的培訓工具。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Which application will allow a client to enable Ideas on a public website?
A. Partner portal
B. Sites
C. Self-service portal
D. Customer portal
Answer: B

QUESTION NO: 2
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C

QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C

QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D

QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

我們的Royalholidayclubbed不僅能給你一個好的考試準備，讓你順利通過Salesforce SAP C-OCM-2503 認證考試，而且還會為你提供免費的一年更新服務。 ATD CPTD - 因為這是國際廣泛認可的資格，因此參加Salesforce的認證考試的人也越來越多了。因此Salesforce SAP C-FIORD-2502 認證考試也是一項很受歡迎的IT認證考試。 SAP C-TS470-2412題庫資料包含真實的考題體型，100%幫助考生通過考試。 ISTQB CT-PT - Royalholidayclubbed提供的產品有很高的品質和可靠性。

Updated: May 28, 2022

by RHC.

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