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Service-Cloud-Consultant學習筆記 - Salesforce Service-Cloud-Consultant認證考試 & Salesforce Certified Service-Cloud-Consultant - Royalholidayclubbed
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Salesforce Service Cloud Consultant Service-Cloud-Consultant 如果你考試失敗，我們會全額退款給你。
Salesforce Service Cloud Consultant Service-Cloud-Consultant學習筆記 - Salesforce Certified Service cloud consultant 當你進入Royalholidayclubbed網站，你看到每天進入Royalholidayclubbed網站的人那麼多，不禁感到意外。 我們Royalholidayclubbed Salesforce的Service-Cloud-Consultant 考題資源考試的試題及答案，為你提供了一切你所需要的考前準備資料，關於Salesforce的Service-Cloud-Consultant 考題資源考試，你可以從不同的網站或書籍找到這些問題，但關鍵是邏輯性相連，我們的試題及答案不僅能第一次毫不費力的通過考試，同時也能節省你寶貴的時間。
所有的IT人士都熟悉的Salesforce的Service-Cloud-Consultant學習筆記考試認證，並且都夢想有那頂最苛刻的認證，這是由被普遍接受的Salesforce的Service-Cloud-Consultant學習筆記考試認證的最高級別認證，你可以得到你的職業生涯。你擁有了它嗎？所謂最苛刻，也就是考試很難通過，這個沒關係，有Royalholidayclubbed Salesforce的Service-Cloud-Consultant學習筆記考試認證培訓資料在手，你就會順利通過考試，並獲得認證，所謂的苛刻是因為你沒有選擇好的方式方法，選擇Royalholidayclubbed，你將握住成功的手，再也不會與它失之交臂。
Salesforce Service-Cloud-Consultant學習筆記 - 这个考古題是由Royalholidayclubbed提供的。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
Royalholidayclubbed Salesforce的Workday Workday-Prism-Analytics考試培訓資料針對性很強，不是每個互聯網上的培訓資料都是這樣高品質高品質的，僅此一家，只有Royalholidayclubbed能夠這麼完美的展現。 Royalholidayclubbed是一個優秀的IT認證考試資料網站，在Royalholidayclubbed您可以找到關於Salesforce Peoplecert ITIL-4-BRM認證考試的考試心得和考試材料。 Amazon ANS-C01-KR - Salesforce的認證資格也變得越來越重要。 Amazon SOA-C02 - 無論你選擇哪種培訓方式，Royalholidayclubbed都為你提供一年的免費更新服務。 Microsoft MB-920 - 為了讓你可以確認考古題的品質，以及你是不是適合這個考古題，Royalholidayclubbed的考古題的兩種版本都提供免費的部分下載。
Updated: May 28, 2022
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