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Salesforce Service Cloud Consultant Service-Cloud-Consultant 我們的IT精英團隊的力量會讓你難以置信。

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Salesforce Service-Cloud-Consultant考證 - 獲到一些IT認證證書是非常有用的。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 3
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

QUESTION NO: 4
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A

QUESTION NO: 5
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C

為了每位IT認證考試的考生切身利益，我們網站提供Royalholidayclubbed Salesforce的Huawei H19-635_V1.0考試培訓資料是根據考生的需要而定做的，由我們Royalholidayclubbed資質深厚的IT專家專門研究出來的，他們的奮鬥結果不僅僅是為了幫助你們通過考試，而且是為了讓你們有一個更好的明天。在談到Palo Alto Networks PSE-Cortex考試認證，很難忽視的是可靠性，Royalholidayclubbed的Palo Alto Networks PSE-Cortex考試培訓資料是特別設計，以最大限度的提高你的工作效率，本站在全球範圍內執行這項考試通過率最大化。 USGBC LEED-Green-Associate - 如果你購買了Royalholidayclubbed的教材，那麼你就獲得了一年免費更新的服務。我們Royalholidayclubbed Salesforce的Juniper JN0-281考試的問題包含了完整的無限制的轉儲，所以你很容易的通過考試，不管你是通過你的產品合格證或是其他當今流行的身份驗證，完美的展現Royalholidayclubbed Salesforce的Juniper JN0-281考試培訓資料的長處，這不僅僅是依靠，也是指導，這其實是最好的，你可以使用Royalholidayclubbed Salesforce的Juniper JN0-281考試培訓資料裏的問題和答案通過考試，獲得Salesforce的Juniper JN0-281考試認證。 CIPS L5M4 - 所有的IT職員都知道，IT認證考試的資格是不容易拿到的。

Updated: May 28, 2022

by RHC.

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