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您選擇我們的Royalholidayclubbed來幫助你通過Salesforce Service-Cloud-Consultant真題材料 認證考試試是一個明智的選擇。你可以先線上免費下載Royalholidayclubbed為你提供的關於Salesforce Service-Cloud-Consultant真題材料 認證考試練習題及答案的試用版本作為嘗試,那樣你會更有信心選擇我們Royalholidayclubbed的產品來準備Salesforce Service-Cloud-Consultant真題材料 認證考試。如果你考試失敗,我們會全額退款給你。 然而如何簡單順利地通過Salesforce Service-Cloud-Consultant真題材料認證考試?我們的Royalholidayclubbed在任何時間下都可以幫您快速解決這個問題。我們在Royalholidayclubbed中為您提供了可以成功通過Service-Cloud-Consultant真題材料認證考試的培訓工具。 這樣花少量的時間和金錢換取如此好的結果,是值得的。

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Royalholidayclubbed能為你提供一個可靠而全面的關於通過Salesforce Service-Cloud-Consultant真題材料 認證考試的方案。我們的方案是可以100%保證你通過考試的,並且還為你提供一年的免費更新服務。現在你還可以嘗試在Royalholidayclubbed的網站上免費下載我們您提供的Salesforce Service-Cloud-Consultant真題材料 認證考試的測試軟體和部分練習題和答案來。

一生輾轉千萬裏,莫問成敗重幾許,得之坦然,失之淡然,與其在別人的輝煌裏仰望,不如親手點亮自己的心燈,揚帆遠航。Royalholidayclubbed Salesforce的Service-Cloud-Consultant真題材料考試培訓資料將是你成就輝煌的第一步,有了它,你一定會通過眾多人都覺得艱難無比的Salesforce的Service-Cloud-Consultant真題材料考試認證,獲得了這個認證,你就可以在你人生中點亮你的心燈,開始你新的旅程,展翅翱翔,成就輝煌人生。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C

QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C

QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D

QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

當你還在為通過Salesforce ACAMS CAMS-KR 認證考試而奮鬥時,選擇Royalholidayclubbed的Salesforce ACAMS CAMS-KR 認證考試的最新考古題將給你的復習備考帶來很大的幫助。 因為Royalholidayclubbed的考古題包含了在實際考試中可能出現的所有問題,所以你只需要記住Huawei H20-698_V2.0考古題裏面出現的問題和答案,你就可以輕鬆通過考試。 通過了Salesforce ISTQB ISTQB-CTFL-KR 認證考試是你邁向事業頂峰的的墊腳石。 在這裏我想說的就是怎樣才能更有效率地準備Microsoft AZ-400考試,並且一次就通過考試拿到考試的認證資格。 在這裏我要說明的是這Royalholidayclubbed一個有核心價值的問題,所有Salesforce的Scrum PSPO-II考試都是非常重要的,但在個資訊化快速發展的時代,Royalholidayclubbed只是其中一個,為什麼大多數人選擇Royalholidayclubbed,是因為Royalholidayclubbed所提供的考題資料一定能幫助你通過測試,,為什麼呢,因為它提供的資料都是最新的培訓工具不斷更新,不斷變換的認證考試目標,為你提供最新的考試認證研究資料,有了Royalholidayclubbed Salesforce的Scrum PSPO-II,你看到考試將會信心百倍,不用擔心任何考不過的風險,讓你毫不費力的獲得認證。

Updated: May 28, 2022

 

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