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Service-Cloud-Consultant測試引擎 & Service-Cloud-Consultant學習資料 - Salesforce Service-Cloud-Consultant題庫下載 - Royalholidayclubbed
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如果考試大綱和內容有變化，Royalholidayclubbed可以給你最新的消息。當然，當你在尋找考試資料的時候，肯定也會找到其他很多不同的資料。但是，經過調查或者親身試用你就會發現，Royalholidayclubbed的資料是最適合你的考試準備工具。 我們的Salesforce Service-Cloud-Consultant測試引擎題庫是由專業的IT團隊以最好的技術水準制作而得到的學習資料，其中整合最新的Service-Cloud-Consultant測試引擎考試問題得到而來，以確保您購買我們的題庫資料是真實有效的，即使是新手也可以快速輕松獲得Salesforce Service-Cloud-Consultant測試引擎認證。對于如此有效的考古題，趕快加入購物車吧！付款之后您就可以立即下載所購買的Service-Cloud-Consultant測試引擎題庫，這將會讓您在您的考試中獲得高分，并順利的通過Service-Cloud-Consultant測試引擎考試。 你用過Royalholidayclubbed的Service-Cloud-Consultant測試引擎考古題嗎？這個考古題是最近剛更新的資料，包括了真實考試中可能出現的所有問題，保證你一次就可以通過考試。
Salesforce Service Cloud Consultant Service-Cloud-Consultant 他們都在IT行業中有很高的權威。
選擇我們Royalholidayclubbed網站，您不僅可以通過熱門的Service-Cloud-Consultant - Salesforce Certified Service cloud consultant測試引擎考試，而且還可以享受我們提供的一年免費更新服務。 現在很多IT專業人士都一致認為Salesforce Service-Cloud-Consultant 認證考試解析 認證考試的證書就是登上IT行業頂峰的第一塊墊腳石。因此Salesforce Service-Cloud-Consultant 認證考試解析認證考試是一個很多IT專業人士關注的考試。
購買最新的Service-Cloud-Consultant測試引擎考古題，您將擁有100%成功通過Service-Cloud-Consultant測試引擎考試的機會，我們產品的品質是非常好的，而且更新的速度也是最快的。題庫所有的問題和答案都與真實的考試相關，我們的Salesforce Service-Cloud-Consultant測試引擎軟件版本的題庫可以讓您體驗真實的考試環境，支持多臺電腦安裝使用。Service-Cloud-Consultant測試引擎題庫學習資料將會是您通過此次考試的最好保證，還在猶豫什么，請盡早擁有Salesforce Service-Cloud-Consultant測試引擎考古題吧！
Salesforce Salesforce Service-Cloud-Consultant測試引擎 是個能對生活有改變的認證考試。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
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Updated: May 28, 2022
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