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通過這幾年IT行業不斷的發展與壯大，Service-Cloud-Consultant考試大綱考試已經成為Salesforce考試裏的里程碑，可以讓你成為IT的專業人士，有數以百計的線上資源，提供Salesforce的Service-Cloud-Consultant考試大綱考試的問題，為什麼大多數選擇Royalholidayclubbed，因為我們Royalholidayclubbed裏有一支龐大的IT精英團隊，專注於Salesforce的Service-Cloud-Consultant考試大綱考試的最新資料。讓你無障礙通過Salesforce的Service-Cloud-Consultant考試大綱考試認證。Royalholidayclubbed保證你第一次嘗試通過Salesforce的Service-Cloud-Consultant考試大綱考試取得認證，Royalholidayclubbed會和你站在一起，與你同甘共苦。 Royalholidayclubbed提供的產品品質是非常好的，而且更新的速度也是最快的。如果你購買了我們提供的Salesforce Service-Cloud-Consultant考試大綱認證考試相關的培訓資料，你是可以成功地通過Salesforce Service-Cloud-Consultant考試大綱認證考試。有很多方法，以備你的 Salesforce的Service-Cloud-Consultant考試大綱的考試，本站提供了可靠的培訓工具，以準備你的下一個Salesforce的Service-Cloud-Consultant考試大綱的考試認證，我們Royalholidayclubbed Salesforce的Service-Cloud-Consultant考試大綱的考試學習資料包括測試題及答案，我們的資料是通過實踐檢驗的軟體，我們將滿足所有的有關IT認證。

Salesforce Service Cloud Consultant Service-Cloud-Consultant 這個考古題的高合格率已經被廣大考生證明了。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 2
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 3
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 4
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

QUESTION NO: 5
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A

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Updated: May 28, 2022

by RHC.

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