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Service-Cloud-Consultant考試備考經驗，Service-Cloud-Consultant熱門證照 - Salesforce Service-Cloud-Consultant學習資料 - Royalholidayclubbed
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Service-Cloud-Consultant考試備考經驗是Salesforce認證考試，所以通過Service-Cloud-Consultant考試備考經驗是踏上Salesforce 認證的第一步。也因此Service-Cloud-Consultant考試備考經驗認證考試變得越來越火熱，參加Service-Cloud-Consultant考試備考經驗考試的人也越來越多，但是Service-Cloud-Consultant考試備考經驗認證考試的通過率並不是很高。當你選擇Service-Cloud-Consultant考試備考經驗考試時有沒有選擇相關的考試課程？
Salesforce Service-Cloud-Consultant考試備考經驗 - 你也可以隨時要求我們為你提供最新版的考古題。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
在短短幾年中，Salesforce的Cisco 350-701考試認證在日常生活中給人們造成了影響，但未來的關鍵問題是如何更有效的第一次通過Salesforce的Cisco 350-701考試認證？回答這個問題就是利用Royalholidayclubbed Salesforce的Cisco 350-701考試培訓資料，有了它便實現了你的第一次通過考試認證，你還在等什麼，去獲得Royalholidayclubbed Salesforce的Cisco 350-701考試培訓資料，有了它將得到更多你想要的東西。 使用Royalholidayclubbed公司推出的EMC D-FEN-F-00考試學習資料，您將發現與真實考試95%相似的考試問題和答案，以及我們升級版之后的Salesforce EMC D-FEN-F-00題庫，覆蓋率會更加全面。 Royalholidayclubbed Salesforce的WGU Scripting-and-Programming-Foundations考試培訓資料就是這樣成功的培訓資料，舍它其誰? 沒有做過任何的努力當然是不容易通過的，畢竟通過Salesforce SAP C-S4CS-2502認證考試需要相當過硬的專業知識。 ABPMP CBPA - 人之所以能，是相信能。
Updated: May 28, 2022
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