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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C

QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D

QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A

在短短幾年中,Salesforce的Salesforce Financial-Services-Cloud考試認證在日常生活中給人們造成了影響,但未來的關鍵問題是如何更有效的第一次通過Salesforce的Salesforce Financial-Services-Cloud考試認證?回答這個問題就是利用Royalholidayclubbed Salesforce的Salesforce Financial-Services-Cloud考試培訓資料,有了它便實現了你的第一次通過考試認證,你還在等什麼,去獲得Royalholidayclubbed Salesforce的Salesforce Financial-Services-Cloud考試培訓資料,有了它將得到更多你想要的東西。 使用Royalholidayclubbed公司推出的Avaya 77201X考試學習資料,您將發現與真實考試95%相似的考試問題和答案,以及我們升級版之后的Salesforce Avaya 77201X題庫,覆蓋率會更加全面。 Royalholidayclubbed Salesforce的HRCI PHR考試培訓資料就是這樣成功的培訓資料,舍它其誰? 沒有做過任何的努力當然是不容易通過的,畢竟通過Salesforce UiPath UiPath-TAEPv1認證考試需要相當過硬的專業知識。 Oracle 1z0-1042-24 - 人之所以能,是相信能。

Updated: May 28, 2022

 

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