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CRT-261考題套裝 - CRT-261考題免費下載 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed
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因為這是國際廣泛認可的資格，因此參加Salesforce的認證考試的人也越來越多了。其中，CRT-261考題套裝認證考試就是最重要的考試之一。那麼，為了通過這個考試你是怎麼進行準備的呢？是死命地學習與考試相關的知識呢，還是使用了高效率的學習資料呢？ 因此Salesforce CRT-261考題套裝 認證考試也是一項很受歡迎的IT認證考試。Salesforce CRT-261考題套裝 認證證書對在IT行業中的你工作是很有幫助的，對你的職位和工資有很大提升，讓你的生活更有保障。 CRT-261考題套裝題庫資料包含真實的考題體型，100%幫助考生通過考試。
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Salesforce Salesforce CRT-261考題套裝 是一個專業知識和技能的認證考試。
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CRT-261 PDF DEMO:
QUESTION NO: 1
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 2
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
Amazon AWS-Certified-Machine-Learning-Specialty-KR - 這樣你就可以快速找出自己的弱點和不足，進而有利於你的下一步學習安排。 NVIDIA NCA-GENL - 一些IT認證證書可以幫助你在競爭激烈的IT行業裏步步高升。 我們為幫助考生通過他們第一次嘗試的The SecOps Group CAP考試而感到自豪，在過去兩年里，The SecOps Group CAP題庫的成功率絕對是令人驚嘆的，這是一個100%保證通過的學習資料。 我們Royalholidayclubbed網站始終致力於為廣大考生提供全部真實的 Salesforce的IFSE Institute LLQP認證的考試培訓資料，Royalholidayclubbed Salesforce的IFSE Institute LLQP認證考試考古題軟體供應商授權的產品，覆蓋率廣，可以為你節省大量的時間和精力。 無論您是工作比較忙的上班族，還是急需認證考試的求職者，我們的Salesforce IFSE Institute LLQP考古題都適合您們使用，保證100%通過考試。
Updated: May 28, 2022
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