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MB-230題庫資料 - Microsoft MB-230認證題庫 & Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed
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它是你通過MB-230題庫資料考試的保障。
Microsoft Dynamics 365 MB-230題庫資料 - Microsoft Dynamics 365 Customer Service Functional Consultant 你可以提前感受到真實的考試。 另外，關於考試失敗全額退款的政策，你也可以事先瞭解一下。Royalholidayclubbed绝对是一个全面保障你的利益，设身处地为你考虑的网站。
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Microsoft的MB-230題庫資料考試認證肯定會導致你有更好的職業前景，通過Microsoft的MB-230題庫資料考試認證不僅驗證你的技能，也證明你的證書和專業知識，Royalholidayclubbed Microsoft的MB-230題庫資料考試培訓資料是實踐檢驗的軟體，有了它你會得到的理解理論比以前任何時候都要好，將是和你最配備知識。在你決定購買之前，你可以嘗試一個免費的使用版本，這樣一來你就知道Royalholidayclubbed Microsoft的MB-230題庫資料考試培訓資料的品質，也是你最佳的選擇。
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MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Royalholidayclubbed Microsoft的CompTIA PK0-005考試認證培訓資料是幫助每個IT人士實現自己人生宏偉目標的最好的方式方法，它包括了試題及答案，並且和真實的考試題目不相上下，真的是所謂稱得上是最好的別無二選的培訓資料。 Royalholidayclubbed網站在通過IIBA ECBA資格認證考試的考生中有著良好的口碑。 Microsoft的SAP C_HRHFC_2411考試認證將會從遙不可及變得綽手可得。 我們不斷的更新VMware 2V0-32.24考題資料，以保證其高通過率，是大家值得選擇的最新、最準確的Microsoft VMware 2V0-32.24學習資料產品。 如果你因為準備Microsoft的ISTQB CTAL-TM-001考試而感到很累的話，那麼你千萬不能錯過Royalholidayclubbed的ISTQB CTAL-TM-001資料。
Updated: May 28, 2022
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