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MB-230考試資料 & Microsoft Dynamics 365 Customer Service Functional Consultant考古题推薦 - Royalholidayclubbed
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雖然MB-230考試資料考古題學習資料非常受歡迎，但是我們還是為客戶提供了免費的Microsoft MB-230考試資料試用DEMO，供考生體驗，我們也將不斷發布更多新版的題庫，以滿足IT行業日益增長的需求。我們將為您提供最新的Microsoft MB-230考試資料題庫資料來準備考試，所有的題庫都可以在這里獲得，使通過MB-230考試資料考試變得更加容易。Royalholidayclubbed將是您獲得認證的最好選擇，我們保證您100%可以通過MB-230考試資料認證考試。 通過那些很多已經通過Microsoft MB-230考試資料 認證考試的IT專業人員的回饋，他們的成功得益於Royalholidayclubbed的説明。Royalholidayclubbed提供的針對性測試練習題和答案給了他們很大幫助，節約了他們的寶貴的時間和精力，讓他們輕鬆順利地通過他們第一次參加的Microsoft MB-230考試資料 認證考試。 本站提供PDF版本和軟件本版的MB-230考試資料題庫，PDF版本的方便打印，而對于軟件版本的Microsoft MB-230考試資料題庫可以模擬真實的考試環境，方便考生選擇。
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Microsoft MB-230考試資料 - 我想你應該就是這樣的人吧。
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MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
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Updated: May 28, 2022
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