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Microsoft的MB-230真題材料考試認證一直都是IT人士從不缺席的認證,因為它可以關係著他們以後的命運將如何。Microsoft的MB-230真題材料考試培訓資料是每個考生必備的考前學習資料,有了這份資料,考生們就可以義無反顧的去考試,這樣考試的壓力也就不用那麼大,而Royalholidayclubbed這個網站裏的培訓資料是考生們最想要的獨一無二的培訓資料,有了Royalholidayclubbed Microsoft的MB-230真題材料考試培訓資料,還有什麼過不了。 你肯定聽說過Royalholidayclubbed的MB-230真題材料考古題吧?但是,你用過嗎?我們經常會聽到“Royalholidayclubbed的考古題真是好資料,多虧了它我才通過了考試”這樣的話。Royalholidayclubbed從使用過考古題的人們那裏得到了很多的好評。 怎麼樣,你肯定也是這樣認為的吧。

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很多準備參加Microsoft MB-230真題材料 認證考試的考生在網上也許看到了很多網站也線上提供有關Microsoft MB-230真題材料 認證考試的資源。但是我們的Royalholidayclubbed是唯一一家由頂尖行業專家研究的參考材料研究出來的考試練習題和答案的網站。我們的資料能確保你第一次參加Microsoft MB-230真題材料 認證考試就可以順利通過。

Microsoft MB-230真題材料認證考試是現今很受歡迎的考試。

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快來購買MB-230真題材料考古題吧!如果您想要真正的考試模擬,那就選擇我們的MB-230真題材料題庫在線測試引擎版本,支持多個設備安裝,還支持離線使用。Royalholidayclubbed為考生提供真正有效的考試學習資料,充分利用我們的Microsoft MB-230真題材料題庫問題和答案,可以節約您的時間和金錢。

MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 3
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

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Updated: May 28, 2022

 

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