MB-230信息資訊，Microsoft MB-230考試重點 - Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed

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選擇最新版本的Microsoft MB-230信息資訊考古題，如果你考試失敗了，我們將全額退款給你，因為我們有足夠的信心讓你通過MB-230信息資訊考試。Microsoft MB-230信息資訊考古題是最新有效的學習資料，由專家認證，涵蓋真實考試內容。擁有高品質的考題資料，能幫助考生通過第一次嘗試的MB-230信息資訊考試。如果你考試失敗，我們會全額退款給你。您選擇我們的Royalholidayclubbed來幫助你通過Microsoft MB-230信息資訊 認證考試試是一個明智的選擇。然而如何簡單順利地通過Microsoft MB-230信息資訊認證考試？我們的Royalholidayclubbed在任何時間下都可以幫您快速解決這個問題。

Microsoft Dynamics 365 MB-230 來吧，你將是未來最棒的IT專家。

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Royalholidayclubbed是個能夠加速你通過Microsoft MB-230信息資訊認證考試的網站。我們的Microsoft MB-230信息資訊 認證考試的考古題是Royalholidayclubbed的專家不斷研究出來的。當你還在為通過Microsoft MB-230信息資訊 認證考試而奮鬥時，選擇Royalholidayclubbed的Microsoft MB-230信息資訊 認證考試的最新考古題將給你的復習備考帶來很大的幫助。

Microsoft MB-230信息資訊 - 這是通過考試最快的捷徑了。

Microsoft MB-230信息資訊認證考試是IT人士在踏上職位提升之路的第一步。通過了Microsoft MB-230信息資訊認證考試是你邁向事業頂峰的的墊腳石。Royalholidayclubbed可以幫助你通過Microsoft MB-230信息資訊認證考試。

在這裏我想說的就是怎樣才能更有效率地準備MB-230信息資訊考試，並且一次就通過考試拿到考試的認證資格。Microsoft的認證考試現在是很有人氣的考試。

MB-230 PDF DEMO:

QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac

QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

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Updated: May 28, 2022

by RHC.

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