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CIS-CSM Valid Exam Questions Pdf - Latest Test CIS-CSM Collection File & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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Thousands of people attempt CIS-CSM Valid Exam Questions Pdf exam but majorly fails despite of having good professional experience, because only practice and knowledge isn’t enough a person needs to go through the exam material designed by ServiceNow, otherwise there is no escape out of reading. Well, you have landed at the right place; Royalholidayclubbed offers your experts designed material which will gauge your understanding of various topics. ServiceNow Certification exams are essential to move ahead, because being certified professional a well-off career would be in your hand. Our CIS-CSM Valid Exam Questions Pdf study materials have the high pass rate as 98% to 100%, hope you can use it fully and pass the exam smoothly. You deserve this opportunity to win and try to make some difference in your life if you want to attend the CIS-CSM Valid Exam Questions Pdf exam and get the certification by the help of our CIS-CSM Valid Exam Questions Pdf practice braindumps. We have organized a group of professionals to revise CIS-CSM Valid Exam Questions Pdf preparation materials, according to the examination status and trend changes in the industry, tailor-made for the candidates.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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