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CIS-CSM New Practice Questions & CIS-CSM Valid Exam Topics - Servicenow Reliable Exam CIS-CSM Sample Online - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM Also, the system will deduct the relevant money.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
Our Psychiatric Rehabilitation Association CFRP practice materials comprise of a number of academic questions for your practice, which are interlinked and helpful for your exam. If you are on the bus, you can choose the APP version of ISTQB CTAL_TM_001 training engine. Many details will be perfected in the new version of our SAP C-C4H56-2411 study materials not not on the content, but also on the displays. Cisco 800-150 - After the new version appears, we will also notify the user at the first time. In order to pass ServiceNow certification SAP C-C4H47-2503 exam, selecting the appropriate training tools is very necessary.
Updated: May 26, 2022
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