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CIS-CSM Cert Test & Servicenow CIS-CSM Exam Vce Format - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
The exam materiala of the Royalholidayclubbed ServiceNow SAP C-S4CFI-2504 is specifically designed for candicates. So IT professionals to enhance their knowledge through ServiceNow ATLASSIAN ACP-100 exam certification. Before you decide to buy, you can try a free trial version, so that you will know the quality of the Royalholidayclubbed's ServiceNow Scaled Agile SAFe-Agilist exam training materials. ABPMP CBPA - The training materials can help you pass the certification. Scaled Agile SAFe-Agilist - Come on, you will be the next best IT experts.
Updated: May 26, 2022
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