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CIS-CSM Real Test Answer & CIS-CSM Test Duration & Latest Test CIS-CSM Collection Pdf - Royalholidayclubbed
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And you can free donwload the demos to have a look. According to personal propensity and various understanding level of exam candidates, we have three versions of CIS-CSM Real Test Answer study guide for your reference. They are the versions of the PDF, Software and APP online. With the rapid development of society, people pay more and more attention to knowledge and skills. So every year a large number of people take CIS-CSM Real Test Answer tests to prove their abilities. Holding a professional certificate means you have paid more time and effort than your colleagues or messmates in your major, and have experienced more tests before succeed.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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