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CIS-CSM Test Engine - ServiceNow Certified Implementation Specialist Customer Service Management Exam Reliable Test Blueprint - Royalholidayclubbed
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Downloading the CIS-CSM Test Engine free demo doesn't cost you anything and you will learn about the pattern of our practice exam and the accuracy of our CIS-CSM Test Engine test answers. We constantly check the updating of CIS-CSM Test Engine vce pdf to follow the current exam requirement and you will be allowed to free update your pdf files one-year. Don't hesitate to get help from our customer assisting. We often ask, what is the purpose of learning? Why should we study? Why did you study for CIS-CSM Test Engineexam so long? As many people think that, even if one day we forget the formula for the area of a triangle, we can still live very well, but if it were not for the knowledge of learning CIS-CSM Test Engine exam and try to obtain certification, how can we have the opportunity to good to future life? So, the examination is necessary, only to get the test CIS-CSM Test Engine certification, get a certificate, to prove better us, to pave the way for our future life. Our CIS-CSM Test Engine practice exam available in three modes, pdf files, and PC test engine and online test engine, which apply to any level of candidates.
CIS-Customer Service Management CIS-CSM God will help those who help themselves.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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