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CIS-CSM Latest Test Materials & CIS-CSM Test Syllabus & CIS-CSM Latest Test Questions Answers - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM This version is software.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
The content is always relevant, and compound again to make you pass your ISTQB CTAL_TM_001 exams on the first attempt. As a representative of clientele orientation, we promise if you fail the practice exam after buying our HP HPE2-B07 training quiz, we will give your compensatory money full back. Cisco 300-435 - If our candidates have other things, time is also very valuable. Salesforce Sharing-and-Visibility-Architect - There is no doubt that you can get a great grade. You can also try the simulated exam environment with IOFM APS software on PC.
Updated: May 26, 2022
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