CRT-261練習問題 & Salesforce Certification Preparation For Service Cloud Consultant的中問題集 - Royalholidayclubbed

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ためらわずにRoyalholidayclubbedのSalesforceのCRT-261練習問題試験トレーニング資料を購入しましょう。生活で他の人が何かやったくれることをいつも要求しないで、私が他の人に何かやってあげられることをよく考えるべきです。職場でも同じです。 IT技術の急速な発展につれて、IT認証試験の問題は常に変更されています。したがって、RoyalholidayclubbedのCRT-261練習問題問題集も絶えずに更新されています。では、なぜRoyalholidayclubbedは皆さんの信頼を得ることができますか。

Salesforce Service Cloud Consultant CRT-261 君は成功の道にもっと近くなります。

購入した前の無料の試み、購入するときのお支払いへの保障、購入した一年間の無料更新SalesforceのCRT-261 - Certification Preparation for Service Cloud Consultant練習問題試験に失敗した全額での返金…これらは我々のお客様への承諾です。まだSalesforceのCRT-261 専門トレーリング認定試験に合格できるかどうかを悩んでいますか。Royalholidayclubbedを選びましょう。

Royalholidayclubbedは多くの受験生を助けて彼らにSalesforceのCRT-261練習問題試験に合格させることができるのは我々専門的なチームがSalesforceのCRT-261練習問題試験を研究して解答を詳しく分析しますから。試験が更新されているうちに、我々はSalesforceのCRT-261練習問題試験の資料を更新し続けています。できるだけ100％の通過率を保証使用にしています。

SalesforceのSalesforce CRT-261練習問題試験に合格することができます。

RoyalholidayclubbedのSalesforce　CRT-261練習問題問題集は専門家たちが数年間で過去のデータから分析して作成されて、試験にカバーする範囲は広くて、受験生の皆様のお金と時間を節約します。我々CRT-261練習問題問題集の通過率は高いので、90％の合格率を保証します。あなたは弊社の高品質Salesforce　CRT-261練習問題試験資料を利用して、一回に試験に合格します。

Royalholidayclubbedはあなたの信頼を得る足ります。何の努力と時間もなくてSalesforceのCRT-261練習問題試験に合格するのは不可能です。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

それで、我々社の無料のSalesforce　HRCI PHRデモを参考して、あなたに相応しい問題集を入手します。 SalesforceのSalesforce OmniStudio-Developer-JPN試験のほかの認証試験も大切なのです。そして、Huawei H23-021_V1.0試験参考書の問題は本当の試験問題とだいたい同じことであるとわかります。 Huawei H19-632_V1.0 - 時間が経つとともに、我々はインタネット時代に生活します。 SAP C-S4CPR-2502 - この試験に合格すれば君の専門知識がとても強いを証明し得ます。

Updated: May 28, 2022

by RHC.

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