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CRT-261テスト模擬問題集、CRT-261資格取得講座 - Salesforce CRT-261過去問 - Royalholidayclubbed
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CRT-261テスト模擬問題集認定試験と言ったら、信頼できるのを無視することは難しい。Royalholidayclubbed のCRT-261テスト模擬問題集試験トレーニング資料は特別にデザインしてできるだけあなたの仕事の効率を改善するのソフトです。Royalholidayclubbedは世界的にこの試験の合格率を最大限に高めることに力を尽くしています。 Royalholidayclubbedは専門のIT業界での評判が高くて、あなたがインターネットでRoyalholidayclubbedの部分のSalesforce CRT-261テスト模擬問題集「Certification Preparation for Service Cloud Consultant」資料を無料でダウンロードして、弊社の正確率を確認してください。弊社の商品が好きなのは弊社のたのしいです。 Royalholidayclubbed SalesforceのCRT-261テスト模擬問題集試験トレーニング資料は信頼できる製品です。
Salesforce Service Cloud Consultant CRT-261 早くRoyalholidayclubbedの問題集を君の手に入れましょう。
早くRoyalholidayclubbedのSalesforceのCRT-261 - Certification Preparation for Service Cloud Consultantテスト模擬問題集試験トレーニング資料を買いに行きましょう。 君が後悔しないようにもっと少ないお金を使って大きな良い成果を取得するためにRoyalholidayclubbedを選択してください。Royalholidayclubbedはまた一年間に無料なサービスを更新いたします。
これは間違いないです。RoyalholidayclubbedのSalesforceのCRT-261テスト模擬問題集試験トレーニング資料はあなたが成功へのショートカットです。このトレーニング資料を持っていたら、成功への道を見つけます。
Salesforce CRT-261テスト模擬問題集 - Royalholidayclubbedには専門的なエリート団体があります。
RoyalholidayclubbedのCRT-261テスト模擬問題集問題集はあなたの一発合格を保証できる資料です。問題集の的中率はとても高いですから、この問題集だけで試験に合格することができます。信じられなら利用してみてください。不合格になればRoyalholidayclubbedは全額返金のことができますから、絶対損にならないです。利用したらCRT-261テスト模擬問題集問題集の品質がわかるようになるので、まず問題集の無料なサンプルを試しましょう。問題集のdemoが無料で提供されますから、Royalholidayclubbedのサイトをクリックしてダウンロードしてください。
RoyalholidayclubbedのSalesforceのCRT-261テスト模擬問題集試験トレーニング資料を手に入れたら、我々は一年間の無料更新サービスを提供します。それはあなたがいつでも最新の試験資料を持てるということです。
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
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Updated: May 28, 2022
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