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Service-Cloud-Consultant考題 & Salesforce Certified Service-Cloud-Consultant在線題庫 - Royalholidayclubbed
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您是否在尋找可靠的學習資料來準備即將來的Service-Cloud-Consultant考題考試？如果是的話，您可以嘗試Royalholidayclubbed的產品和服務。我們提供最新的Salesforce Service-Cloud-Consultant考題考古題是經過眾多考生和專家檢驗過的學習指南，保證成功率百分之百的考古題。對于購買Service-Cloud-Consultant考題題庫產品的客戶，我們還提供一年的免費更新服務。 想早點成功嗎？早點拿到Salesforce Service-Cloud-Consultant考題認證考試的證書嗎？快點將Royalholidayclubbed加入購物車吧。Royalholidayclubbed會給你很好的指導，能確保你通過考試。 我們的所有產品還不定期推出折扣優惠活動，給考生提供最有效的Salesforce Service-Cloud-Consultant考題考試學習資料。
通過Salesforce Service-Cloud-Consultant考題認證考試可以給你帶來很多改變。
Royalholidayclubbed可以為你提供好的培訓工具，為您參加Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考題 認證考試提供高品質的參考資料。 要想一次性通過Salesforce Service-Cloud-Consultant 考古題更新 認證考試您必須得有一個好的準備和一個完整的知識結構。Royalholidayclubbed為你提供的資源正好可以完全滿足你的需求。
你只需要獲得Royalholidayclubbed提供的Salesforce Service-Cloud-Consultant考題認證考試的練習題和答案做模擬測試，您是可以順利通過Salesforce Service-Cloud-Consultant考題 認證考試的。如果你有了Salesforce Service-Cloud-Consultant考題 認證證書，你的職業水準就超出很大部分人，你就可以獲得很大職位晉升機會。將Royalholidayclubbed的產品加入購物車吧，Royalholidayclubbed可以在互聯網上為你提供24小時線上客戶服務。
這絕對是一個可以保證你通過Salesforce Service-Cloud-Consultant考題考試的資料。
Salesforce的Service-Cloud-Consultant考題考試認證一直都是IT人士從不缺席的認證，因為它可以關係著他們以後的命運將如何。Salesforce的Service-Cloud-Consultant考題考試培訓資料是每個考生必備的考前學習資料，有了這份資料，考生們就可以義無反顧的去考試，這樣考試的壓力也就不用那麼大，而Royalholidayclubbed這個網站裏的培訓資料是考生們最想要的獨一無二的培訓資料，有了Royalholidayclubbed Salesforce的Service-Cloud-Consultant考題考試培訓資料，還有什麼過不了。
這是因為它確實能幫助考生們節省很多時間，並保證大家順利通過考試。你肯定聽說過Royalholidayclubbed的Service-Cloud-Consultant考題考古題吧？但是，你用過嗎？我們經常會聽到“Royalholidayclubbed的考古題真是好資料，多虧了它我才通過了考試”這樣的話。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
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Updated: May 28, 2022
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