CRT-261學習指南 - Salesforce CRT-261認證考試 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

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這些都是很重要的考試，你想參加哪一個呢？我們在這裏說一下CRT-261學習指南認證考試。如果你想參加這個考試，那麼Royalholidayclubbed的CRT-261學習指南考古題可以幫助你輕鬆通過考試。Salesforce的認證考試最近越來越受到大家的歡迎了。

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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 5
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

您可以隨時隨地在任何設備上使用Salesforce CyberArk PAM-CDE-RECERT題庫，簡單易操作，并且如果您購買我們的考古題，還將享受一年的免費更新服務。我們提供的Salesforce The Open Group OGA-031考古題準確性高，品質好，是你想通過考試最好的選擇，也是你成功的保障。我們的IT團隊致力于提供真實的Salesforce Huawei H19-161_V1.0題庫問題和答案，所有購買我們Huawei H19-161_V1.0題庫的客戶都將獲得長達一年的免費更新，確保考生有足夠的時間學習。雖然通過Salesforce ATLASSIAN ACP-100認證考試的機率很小，但Royalholidayclubbed的可靠性可以保證你能通過這個機率小的考試。在Royalholidayclubbed網站上你可以免費下載我們提供的關於Salesforce Huawei H20-691_V2.0認證考試的部分考題及答案測驗我們的可靠性。

Updated: May 28, 2022

by RHC.

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