500-052認證題庫 & Cisco Deploying Cisco Unified Contact Center Express信息資訊 - Royalholidayclubbed

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500-052認證題庫認證考試是Cisco 的認證考試中分量比較重的一個。

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Cisco 500-052認證題庫 - 當然在競爭激烈的IT行業裏面也不例外。

在你的職業生涯中，你正面臨著挑戰嗎？你想提高自己的技能更好地向別人證明你自己嗎？你想得到更多的機會晉升嗎？那麼快報名參加IT認證考試獲得認證資格吧。Cisco的認證考試是IT領域很重要的考試之一，如果獲得Cisco的認證資格，那麼你就可以得到很大的幫助。你可以先從通過500-052認證題庫認證考試開始，因為這是Cisco的一個非常重要的考試。那麼，想知道怎麼快速地通過考試嗎？Royalholidayclubbed的考試資料可以幫助你達到自己的目標。

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500-052 PDF DEMO:

QUESTION NO: 1
The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions?
(Choose three.)
A. Plot and view performance data.
B. Monitor the replication status of historical data store.
C. Monitor the Cisco Unified CCX CTI port status and take corrective action.
D. Download log files from Cisco Unified CCX nodes.
E. Check the number of active calls in the Cisco Unified CCX system.
F. Monitor the WAN link status.
Answer: A, C, D

QUESTION NO: 2
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose
A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
Answer: A, D

QUESTION NO: 3
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
A. Cisco Unified IP IVR
B. Cisco Unified CCX Standard
C. Cisco Unified CCX Enterprise
D. Cisco Unified CCX Premium
E. Cisco Unified CCX Enhanced
Answer: E

QUESTION NO: 4
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.
)
A. Cache Document
B. Trigger Application
C. On Exception Goto
D. Call Subflow
E. Connect
Answer: BD

QUESTION NO: 5
Cisco Finesse supports the use of custom call variable layouts.
How does the agent desktop determine which layout to use?
A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
B. The layout is associated to the team under Team Resources.
C. The layout is associated to the CSQ definition.
D. The layout is associated to the desktop layout under Team Resources.
Answer: A

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Updated: May 26, 2022

by RHC.

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