500-052真題材料,500-052考試內容 - Cisco 500-052考題套裝 - Royalholidayclubbed

 

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500-052 PDF DEMO:

QUESTION NO: 1
Cisco Finesse supports the use of custom call variable layouts.
How does the agent desktop determine which layout to use?
A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
B. The layout is associated to the team under Team Resources.
C. The layout is associated to the CSQ definition.
D. The layout is associated to the desktop layout under Team Resources.
Answer: A

QUESTION NO: 2
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.
)
A. Cache Document
B. Trigger Application
C. On Exception Goto
D. Call Subflow
E. Connect
Answer: BD

QUESTION NO: 3
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
A. Cisco Unified IP IVR
B. Cisco Unified CCX Standard
C. Cisco Unified CCX Enterprise
D. Cisco Unified CCX Premium
E. Cisco Unified CCX Enhanced
Answer: E

QUESTION NO: 4
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose
A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
Answer: A, D

QUESTION NO: 5
The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions?
(Choose three.)
A. Plot and view performance data.
B. Monitor the replication status of historical data store.
C. Monitor the Cisco Unified CCX CTI port status and take corrective action.
D. Download log files from Cisco Unified CCX nodes.
E. Check the number of active calls in the Cisco Unified CCX system.
F. Monitor the WAN link status.
Answer: A, C, D

Microsoft PL-300 - IT認證考試有很多種。 SAP E-S4HCON2023 - 如果你還是不相信,馬上親身體驗一下吧。 想參加Microsoft SC-300認證考試嗎?想取得Microsoft SC-300認證資格嗎?沒有充分準備考試的時間的你應該怎麼通過考試呢?其實也並不是沒有辦法,即使只有很短的準備考試的時間你也可以輕鬆通過考試。 期待成為擁有IBM C1000-185認證的專業人士嗎?想減少您的認證成本嗎?想通過IBM C1000-185考試嗎?如果你回答“是”,那趕緊來參加考試吧,我們為您提供涵蓋真實測試的題目和答案的試題。 我們網站的CompTIA CAS-005學習資料是面向廣大群眾的,是最受歡迎且易使用和易理解的題庫資料。

Updated: May 26, 2022

 

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