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MB-230考試資訊 & Microsoft Dynamics 365 Customer Service Functional Consultant考古題介紹 - Royalholidayclubbed
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MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
我們的ISC CC考古題是可靠，經濟實惠，品質最高的題庫資料，以幫助考生解決如何通過Microsoft ISC CC考試的問題。 你可以先在網上免費下載Royalholidayclubbed提供的關於Microsoft ISACA CCOA 認證考試的部分考試練習題和答案，作為嘗試來檢驗我們的品質。 SAP C_WME_2506是Microsoft認證考試，所以通過SAP C_WME_2506是踏上Microsoft 認證的第一步。 Royalholidayclubbed為Microsoft Huawei H20-723_V1.0 認證考試準備的培訓包括Microsoft Huawei H20-723_V1.0認證考試的模擬測試題和當前考試題。 Royalholidayclubbed為你提供的測試資料不僅能幫你通過Microsoft EMC D-NWR-DY-01認證考試和鞏固你的專業知識，而且還能給你你提供一年的免費更新服務。
Updated: May 28, 2022
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