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CIS-CSM Reliable Test Experience & CIS-CSM Review Guide - Servicenow Pass CIS-CSM Test Guide - Royalholidayclubbed
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If you choose our nearly perfect CIS-CSM Reliable Test Experiencepractice materials with high quality and accuracy, our CIS-CSM Reliable Test Experience training questions can enhance the prospects of victory. Choosing our CIS-CSM Reliable Test Experience learning prep is the most useful way to improve your grade and chance to pass the exam. This time set your mind at rest with the help of our CIS-CSM Reliable Test Experience guide quiz. Many clients may worry that their privacy information will be disclosed while purchasing our CIS-CSM Reliable Test Experience quiz torrent. We promise to you that our system has set vigorous privacy information protection procedures and measures and we won’t sell your privacy information. All contents of CIS-CSM Reliable Test Experience training prep are made by elites in this area rather than being fudged by laymen.
CIS-Customer Service Management CIS-CSM Why not have a try?
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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