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CIS-CSM Practice Questions Ebook & CIS-CSM Latest Mock Exam - Servicenow CIS-CSM Valid Exam Forum - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM You can totally rely on us.
CIS-Customer Service Management CIS-CSM Practice Questions Ebook - ServiceNow Certified Implementation Specialist - Customer Service Management Exam If you buy online classes, you will need to sit in front of your computer on time at the required time; if you participate in offline counseling, you may need to take an hour or two of a bus to attend class. Royalholidayclubbed's study guides are your best ally to get a definite success in CIS-CSM New Study Materials exam. The guides contain excellent information, exam-oriented questions and answers format on all topics of the certification syllabus.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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