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CIS-CSM Free Learning Cram - Servicenow New ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Certification Cost - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM If you fail, don't forget to learn your lesson.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
we believe that all students who have purchased PMI PMI-RMP practice dumps will be able to successfully pass the professional qualification exam as long as they follow the content provided by our PMI PMI-RMP study materials, study it on a daily basis, and conduct regular self-examination through mock exams. In order to meet the different demands of the different customers, these experts from our company have designed three different versions of the EC-COUNCIL 212-89 reference guide. CheckPoint 156-536 - Royalholidayclubbed's experts have simplified the complex concepts and have added examples, simulations and graphs to explain whatever could be difficult for you to understand. Salesforce Sharing-and-Visibility-Architect - For a long time, our company is insisting on giving back to our customers. IBM C1000-197 - This ensures that you will cover more topics thus increasing your chances of success.
Updated: May 26, 2022
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