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CIS-CSM Free Dumps - Servicenow Valid Braindumps ServiceNow Certified Implementation Specialist Customer Service Management Exam Questions - Royalholidayclubbed
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This free demo is a small part of the official complete ServiceNow CIS-CSM Free Dumps training dumps. The free demo can show you the quality of our exam materials. You can download any time before purchasing. Our staff made great efforts to ensure that you always get good grades in examinations. To be sure, Royalholidayclubbed ServiceNow CIS-CSM Free Dumps exam materials can provide you with the most practical IT certification material. To pass the certification exam, you need to select right CIS-CSM Free Dumps study guide and grasp the overall knowledge points of the real exam.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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