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CIS-CSM Updated Demo - CIS-CSM Reliable Study Questions Ebook & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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Royalholidayclubbed won a good reputation by these candidates that have passed ServiceNow CIS-CSM Updated Demo certification exam. Royalholidayclubbed gets approve from the people with its powerful exam dumps. As long as you choose our dumps as review tool before the exam, you will have a happy result in CIS-CSM Updated Demo exam, which is perfectly obvious. The ServiceNow CIS-CSM Updated Demo undergo several changes which are regularly accommodated to keep our customers well-informed. We have the complete list of popular CIS-CSM Updated Demo exams. Our IT elite finally designs the best CIS-CSM Updated Demo exam study materials by collecting the complex questions and analyzing the focal points of the exam over years.
CIS-Customer Service Management CIS-CSM This version is software.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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