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CIS-CSM Study Guide & Interactive CIS-CSM Ebook - Servicenow Real CIS-CSM Dumps Free - Royalholidayclubbed
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To choose us is to choose success! It is an incredible opportunity among all candidates fighting for the desirable exam outcome to have our CIS-CSM Study Guide practice materials. With the help of our hardworking experts, our CIS-CSM Study Guide exam braindumps have been on the front-front of this industry and help exam candidates around the world win in valuable time. After all, many people who prepare for the CIS-CSM Study Guide exam, either the office workers or the students, are all busy. The office workers are both busy in their jobs and their family life and the students must learn or do other things. CIS-CSM Study Guide certifications are thought to be the best way to get good jobs in the high-demanding market.
CIS-Customer Service Management CIS-CSM This is a fair principle.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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